Email Setup: Outlook 2016

Use this guide to configure Microsoft Outlook 2016 to work with your FreedomNet Email.

Step 1: Start the Microsoft Outlook program

Use the Start menu to start Outlook 2016. If you’ve never used Outlook before, it will prompt you to create a new account. In that case, skip ahead to step 2.

If you’ve previously used Outlook and it doesn’t prompt you, click the File tab, then the Add Account button:


Step 2: The “Auto Account Setup” window appears

When this window appears, leave the spaces empty, choose the Manual setup or additional server types option, then click Next.


Step 3: The “Choose Service” window appears

Choose POP or IMAP, then click Next.


Step 4: The “POP and IMAP Account Settings” window appears

This is the window where you’ll enter most of your account settings.

  • “Your Name” is the name that other people will see when you send them e-mail. It should usually be your real name, such as Bill Gates or Joan of Arc.
  • Enter your “Email Address”. The address must be the e-mail address of the mailbox you created in your account management control panel.
  • For “Account Type”, choose IMAP.
  • Enter fnw.us for both the “Incoming mail server” and “Outgoing mail server (SMTP)”.
  • Enter your e-mail address again as the “User Name”.
  • Type your password into the “Password” box. This is the password you chose for this e-mail address when you created the mailbox or the password that technical support has directed you to use.
  • Make sure that “Require logon using Secure Password Authentication (SPA)” is not checked.
  • Do not click “Test Account Settings” or “Next” yet; they will not work until you complete the next steps.

Step 5: Choose the “Outgoing Server” tab

Click the More Settings button. A new “Internet E-mail Settings” window appears.


Step 6: Choose the “Outgoing Server” tab

In the “Outgoing Server” tab, check My outgoing server (SMTP) requires authentication and make sure Use same settings as my incoming mail server is selected:


Step 7: Choose the “Advanced” tab

Click the “Advanced” tab, then:

  • Change both the “Use the following type of encrypted connection” settings to SSL. (This will make the IMAP port number change from “143” to “993”; that’s normal.)
  • Change the “Outgoing server (SMTP)” port number from “25” to 465.

Step 8: Close the “Internet E-mail Settings” window

Click OK to close the “Internet E-mail Settings” window. The “Add New Account” window will still be visible.


Step 9: Test the settings

Click Next. Outlook should tell you that “all tests completed successfully”.

If Outlook tells you a test failed, double-check to be sure you’ve entered the settings correctly.


Step 10: Finish the wizard

If the “Test Account Settings” window is still open, click Close to continue.

Click Finish to finish the wizard.

You’re finished! Try sending yourself a test e-mail message to make sure it works.


Outlook 2016 and folders

When you use IMAP for an account, Outlook may display the account (and its folders) below the other accounts you have created. However, you can grab any account and drag it up or down in the list of folders.

You might need to click on the little triangle icon below the address to see all the folders on the server, too:

We’ve seen some cases where Outlook will display both an indented server folder named “Drafts”, “Deleted Items”, “Junk E-mail”, or “Sent Items” plus a separate local un-indented local folder of the same name, as in this “Junk E-mail” example:

This is just a quirk of Outlook; there’s no way we know of to remove the extra local folder.

Note that Outlook shows IMAP server folders indented beneath the e-mail address by default. You can cause Outlook to display the folders un-indented so that they line up with the Inbox folder. To do so:

  1. Click theFile tab, then Account Settings
  2. Choose your e-mail account, then clickChange
  3. ClickMore Settings
  4. Click theAdvanced tab
  5. In theRoot folder path type INBOX
  6. ClickOK and Next to save your changes

Also, please note that if you have multiple addresses, each address is separate: you can’t (for example) combine the “Drafts” folders of two different addresses into one folder.