If you are wondering how FreedomNet handles data usage, take a look at the FAQ’s below.
Commonly Asked Data Usage Questions
What is internet data usage?
Data usage is the amount of content transferred (images, movies, photos, videos, or other files) to and from your computer through your internet service. Usage consumption is not strictly correlated with the amount of time spent online. Although time spent surfing, streaming, downloading, uploading, etc. is a factor; the type of application used is an even more significant contributor to consumption. Different online activities require different usage amounts. For example, downloading a movie will use more of your usage allowance than sending a text email message, because the movie contains a lot more data than the email message. Video and high-resolution photos typically drive the highest amounts of usage. Conversely, web surfing and email (without large attachments) consume less usage.
Why does FreedomNet care about my data usage?
To provide you with quality, affordable service, FreedomNet has determined that it must monitor data usage. Most customers do not significantly exceed the average plan usage, but those that do have a significant negative impact on network performance. Neighbors of high users may experience reduced speeds, higher latency, or possibly even short-term loss of service due to excessive usage by others.
Please be aware of your internet data usage, as your usage could affect the experience and cost to other customers. Exercise care and consideration.
FreedomNet strives to provide the best possible service to all of its customers, so that’s why we offer a variety of plans to fit your internet usage needs. View our Service Plans here.
Why was I sent this data usage warning?
FreedomNet tracks your data usage and is warning you that you are nearing your data threshold for the month. If your data threshold is met, your internet speeds will be slowed to 50% of their current rate. To view your current monthly usage, please log into your customer portal, https://customer.freedomnet.com/.
What happens if I hit my monthly data threshold?
Notices will be sent to you via email when you reach 75%, 90%, and 100% of your plan’s data allowance.
If you reach your data threshold, your speeds will be slowed to 50% of their current rate for the remainder of the calendar month. For example, if you are on the Residential Basic Plan, which normally has best effort speeds of 3 Mbps / 1 Mbps, if you hit your data threshold your speeds will be slowed to 1.5 Mbps / 500 kbps for the remainder of the month. You may choose to finish the month using slowed speeds, or upgrade to an Unlimited Service Plan.
There will NOT be any additional charges or fees for exceeding your data allowance.
What can I do to lower my monthly internet data usage?
- Obtain video, photographs, music, or other online media from legal sources. Downloading copyrighting material in any “free” form is illegal and violates our Acceptable Use Policy.
- Make sure that you have anti-virus and anti-malware software installed on your devices. Ensure that it is working properly and is fully updated. There are multiple free and paid-for software solutions that will keep your system clean from unwanted malware and viruses. FreedomNet Solutions recommends the following.
Kaspersky Internet Security
Avast Free Antivirus
Microsoft Security Essentials
BitDefender Internet Security
AVG AntiVirus Free Edition
Trend Micro Internet Security
New viruses are introduced daily and as such antivirus programs are ever changing. To keep up to date on what antivirus programs are viable these are two independent labs that regularly test antivirus programs against the latest threats to make sure they have not become vulnerable and put out summaries of those results:
- If you use Netflix, Hulu, YouTube or other video streaming applications, adjust the quality setting from High Definition (HD) to Standard Definition (SD). For example, streaming Netflix using HD for one hour uses approximately 3GB/hour. Streaming Netflix in SD for one hour uses approximately 0.7GB/hour.
a. Directions on how to lower your quality settings on Netflix:
i. Log into your Netflix account, click your account name at the top right-hand portion of the window, and select “Your Account”.
ii. On the Account Page, scroll down until you see “Playback Settings” listed in “My Profile”. Click on “Playback Settings”.
iii. There are four quality settings that will affect both picture quality and data usage:
Auto: attempts to provide the highest quality picture for the current connection speed.
Low: Reduced standard definition video that uses up to 0.3GB/hour.
Medium: Standard definition video quality that uses up to 0.7GB/hour.
High: High definition video quality that uses up to 3GB/hour.
iv. FreedomNet Solutions recommends using either the “Low” or “Medium” quality setting. Once choosing your quality level, click “Save”, and you will be rerouted back to your Netflix account’s homepage.
b. Directions how to lower your quality settings on Hulu:
i. On the site video player itself, click the Gear icon.
ii. FreedomNet Solutions recommends choosing the “Low” or “Medium” setting.
c. Directions how to lower your quality settings on YouTube:
i. When playing a video, click the Gear icon.
ii. Click the Quality setting.
iii. Select 360p or lower.
When will my data usage be reset?
Data usage is tracked by the calendar month. On the first of every month, your data usage will reset to zero, and full plan speeds will be restored if you reached your data allowance for the month prior.
Does FreedomNet have any penalty for excessive data usage?
There will NOT be any additional charges or fees for exceeding your data allowance. You will have the option to continue to utilize the internet at a reduced speed for the remainder of the calendar month, or upgrade to a service tier that better meets your usage needs, restoring your full plan speeds. Our FreedomNet technical support will be available to help identify possible causes and offer suggested ways you can reduce bandwidth consumption.