Open Internet Disclosure Statement
FreedomNet Open Internet Disclosure Statement (06.01.2018)
The Federal Communications Commission (“FCC”) requires that we provide you with the following information regarding our mass market retail Internet access services, including information regarding any network management practices that we employ, the performance characteristics of our services, and the commercial terms of our service offerings. These disclosures relate solely to that portion of our overall network devoted to providing mass market retail Internet access service and are intended to be relied upon by current and prospective subscribers to that service as well as by the providers of “edge” products (i.e., providers of applications, devices, services, and content accessed over or connected to FreedomNet’s Internet access service).
FreedomNet’s Wireless Network and the Management of Our Wireless Network
In order to make sure that all Subscribers have the best possible online experience, FreedomNet Solutions has employed “light touch” management practices. FreedomNet’s wireless network operates as a point to multi-point network, allowing subscribers to connect to the best access point in their area. FreedomNet’s network is constantly monitored and upgrades are made as quickly as “reasonably” possible to handle congestion generated from customer demand. The following disclosures should be read in conjunction with FreedomNet’s “Acceptable Use Policy” (“AUP”), available online at https://freedomnet.com/about/acceptable-use-policy/ and with our “Terms & Conditions,” also online at https://freedomnet.com/about/2323-2/. Consistent with the FCC’s rules, FreedomNet reserves the right to employ additional types of “reasonable network management” practices commonly used in the industry to protect consumers from activity that can unreasonably burden our network and cause service degradation. If and when we deploy specific network congestion management tools, we will update this disclosure statement accordingly.
FreedomNet does not discriminate against or prevent users of its Internet access service from sending and receiving the lawful content of their choice; running lawful applications and using lawful services of their choice; or connecting their choice of legal devices, provided that such applications and services do not harm the network or the provision of broadband Internet access service, facilitate theft of service, or harm other users of the service. FreedomNet does not employ any methods of “paid prioritization” of network traffic. Similarly, FreedomNet does not impair or degrade particular content, applications, services or non-harmful devices so as to render them effectively unusable, subject to the reasonable network management practices outlined herein.
To ensure that the activity of a small percentage of subscribers does not degrade, inhibit, or interfere with the use of the wireless network by others and for the reasons described above, FreedomNet Solutions maintains an excessive use policy to address “data” consumption by Subscribers that is wholly uncharacteristic of a typical user of the Service as determined by FreedomNet Solutions sole discretion. Each monthly Subscriber who uses their internet connection “excessively” will be notified via email that they are using what FreedomNet believes to be an excessive amount of data.
Network and End-User Security
FreedomNet also employs certain practices to protect the security of our customers and our network from unwanted and harmful activities. These include practices designed to protect our servers against Denial of Service attacks and to prevent viruses, worms, spyware, spam, and identity theft. In order to ensure the effectiveness of our security practices, we do not publicly disclose specific information detailing the levels and types of activities that may trigger our deployment of security protection measures. When security measures are employed, they may affect performance characteristics of service or the ability to access certain suspicious websites, but such measures are employed in a manner designed to have nondiscriminatory impact on all similarly-situated customers.
Description of Service
FreedomNet Solutions offers high-speed internet service to Michigan homes and businesses. All available monthly plans offer soft-capped plans as well as unlimited data usage plans. Not all plans are available in all areas.
The FCC requires that we disclose information regarding the expected speed and latency of our internet access service offerings. FreedomNet provisions its wireless equipment on customers’ addresses to maximize our customers’ ability to receive the maximum speed levels for each monthly plan offering. However, FreedomNet does not guarantee that a customer will achieve those speeds at all times. Similar to other ISP’s, FreedomNet advertises its speeds as “up to” a specific level based on the monthly service plan the customer is subscribed. The “actual” speed a subscriber experiences may vary based on a number of factors and conditions, many of which are beyond FreedomNet’s control.
The conditions include:
- The Performance of a customer’s computer, including its age, memory, processing capability, its operating system, the number of applications running simultaneously, and the presence of any adware or viruses has an effect on a computer’s ability to communicate with the Internet. Often, increasing the amount of RAM in a computer can have a positive effect on how quickly a computer can communicate with the Internet. Subscribers should make sure they are running the most up-to-date operating system on their computer can handle (with all available patches installed) to maximize its connection speeds.
- Type of router being used. If a router is being used to create a Wi-Fi network and allow multiple devices to connect, the connection speed experienced can often depend on the router model as well as how the router settings are adjusted.
- The distance packets travel (round trip time of packets) between a customer’s computer and its final destination on the Internet, including the number and quality of the networks of various operators in the transmission path. The Internet is a “network of networks.” A customer’s connection may traverse the networks of multiple providers before reaching its destination, and the limitations of those networks will most likely affect the overall speed of that Internet connection.
- Congestion or high usage of a particular website or service. If a large number of visitors are accessing a website or service simultaneously, the speed of your connection will seem slower if the website does not have sufficient capacity to serve all of the visitors at the same time.
- Gating of speeds or access by the website or destination. In order to control traffic or performance, many websites will limit the speeds at which a visitor can download from their site. Those limitations will inevitably seem to slow your connection speed.
- Congestion or high usage of FreedomNet infrastructure: The demand for internet is constantly evolving. During peak usage, usually between 8:00pm and 10:00pm, some congestion is possible, but is rare. We are alerted to areas experiencing this congestion and take steps to provide additional bandwidth.
FreedomNet Average Connection Speed
Below is the average of all FreedomNet Subscribers’ on any plan:
Download Speed Test Average
FreedomNet Average Download Speed: Selected Plan Specific – Speed should be at least 75% of the selected plan’s advertised download speed
Upload Speed Test Average
FreedomNet Average Upload Speed: Selected Plan Specific – Speed should be at least 75% of the selected plan’s advertised upload speed
Latency on the FreedomNet network averages between 5ms to 30ms dependent upon a number of factors including but not limited to; distance between customer and the access point or distance between the access point and nearest fiber optic connection. Latency to sites beyond the FreedomNet network may be higher but are outside of FreedomNet’s control.
To test speeds and latency of an active connection: http://speedtest.net
As noted above, FreedomNet Solutions offers multiple tiers of broadband Internet access service. The current pricing and other terms and conditions of these tiers (including information regarding fees for early termination or additional network services) can be found at Freedomnet.com or obtained by calling our customer service center at 1-866-669-4737. The pricing and other commercial terms of our Internet access services are subject to change and the information provided in this disclosure statement is not intended to supersede or modify any of the terms and conditions of service as applicable to a particular customer.
For immediate assistance with issues or complaints involving your broadband Internet access service, please contact our customer service centers at 1-866-669-4737. We have agents available 24 hours a day, 7 days a week. Customers can also email us at firstname.lastname@example.org. Written complaints can also be sent via U.S. mail to: FreedomNet Solutions Customer Service Department, 400 76th St SW, Suite 15, Byron Center, MI 49315.
Effective June 1, 2018